Returns & Exchange
This return or exchange procedure only applies to goods purchased from this website.
Pursuant to prevailing guidelines, customers are entitled to return or exchange their order within 7 working days of delivery; an unwanted order may be returned for a refund or exchanged provided it is returned in its original condition and unused.
As we strive to provide excellent after-sales service, we have extended the return period for online purchases to 14 days from delivery, provide the item is unused and in its original condition and packaging (if possible).
To make a return or exchange please contact our Customer Care at (65) 6732 5778 or send an email to firstname.lastname@example.org. You will need your original credit card details and we will need to speak to the person who bought the item. If you are contacting us via e-mail, please include a telephone number for us to reach you.
Our customer service representative will give you a return authorization number, which must be included along with the items being returned, original packaging (if possible) name and telephone number of the person that placed the original order, and order number. We strongly recommend that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
A prompt refund will be issued once if the item is received and we have verified that the item is unused and its original condition. We will credit the card used for the original purchase at the original price. Returns that do not meet our policy will be sent back to the customer.
Please note that the costs involved in returning an item will not be reimbursed. Postage or other return costs will be borne by the customer's except in the situation where the item dispatched was damaged or incorrect.